During the month of World Cup from June 14 to July 15, 2018 Moscow Public Transport "hosted" around 5 million free trips executed by football fans, volunteers, other FIFA accreditation holders, including policemen and journalists from the World Cup press center . Most of them chose to travel around the city with Moscow Metro, Moscow Central Circle (MCC), what resulted in nearly 3.8 million free trips. Approximately one million passengers used free shuttle buses and ground transportation for the stadiums and the Fan Fest. Fans were the ones who used free travel the most, followed by volunteers and FIFA accreditation holders. During the World Cup, licensed taxi journeys resulted in over 100,000 trips.
Moscow Metro and MCC extended their hours to 3am five times during the World Cup. This was done to make sure fans could finish watching the game at the stadium or the Fan Fest on the late match days, and then get home quickly and comfortably. During the extended night service, over 600,000 passengers were transported.
World Cup was secured by 8,000 metro officers and the Moscow metro police what resulted in no serious incident registered. The only incident took place on June 26 when five Danish fans were rocking a train carriage. They were friendly explained why such behavior can pose a danger to other passengers, and guests apologized.
One of the hardest and most important tasks was the organization of fans transportation after the games. Thanks to the assistance and coordinated work of the organizers, transport network staff, Moscow traffic police, Moscow metro police, Central Federal District transport police, and National Guard, as well as a general positive attitude of the fans, the spectators left the stadiums without any troubles. The lines were always moving, and routes to all types of urban transportation were always well-organized. It took less than one hour for the fans to leave the Spartak Stadium, and, on average, 1 hour and 10 minutes to leave the Luzhniki Stadium. After the Russia-Croatia match on July 7, the capital’s transport network simultaneously transported 124,000 fans from two Fan Fests located in different parts of the city in just 1 hour and 15 minutes. The transportation plan, designed before the start of the 2018 World Cup was successfully executed.
An enormous work had been done to ensure comfort navigation in Moscow streets and within Moscow transport. For the convenience of foreign tourists, over 60,000 metro navigation elements were updated, and, over 2,000 temporary signs were placed. The Metro Moscow app was translated into seven languages and downloaded by more than 30,000 foreigners from different countries. On the occasion of the World Cup, the Single Transport Portal launched a section in seven languages containing the most useful information on public transport, and the Moscow Transport call center was operating in six languages, having received 2,700 calls from Russian and foreign fans.
Also, fans got assistance from English-speaking transport system employees, including more than 400 metro ticket agents, Live Communication desks staff , over 200 Passenger Mobility Centre employees, and more than 100 metro volunteers. During the World Cup, they helped over 450,000 foreign tourists. During the tournament, foreign fans left behind 50 passports on public transport. All of them were returned to the owners either personally or through consulates and the police. In total, almost 1.6 thousand personal items had been left behind during the World Cup, and most of them were returned to the owners.
The influx of tourists helped to increase the sale of metro gift items. Special edition of football-themed Troika cards met high demand of the passengers . During the World Cup, over 160,000 cards were purchased at the metro ticket offices. The second best-selling item was World-Cup themed Troika keychains. The Troika card became one of the most popular souvenirs among the 2018 World Cup visitors.
By decision of the President of the Russian Federation, Vladimir Putin, foreign tourists are able to return to Russia without a visa until the end of the year upon presenting only their Fan ID.
"The World Cup has come to the end, and I would like to thank fans and guests of the city, thanks to whom a festive atmosphere reigned in Moscow all month. I also express a special gratitude to Muscovites who were accepting temporary inconveniences. Moscow has successfully hosted the World Cup, and I hope that in the future more tourists from different cities and countries will visit our beautiful city, and we will capitalize on the experience to make their stay here pleasant and safe. The Mayor of Moscow, Sergey Sobyanin, has praised the work of the Moscow transportation network. ...I am sure that many fans have fallen in love with our wonderful city," commentd Maksim Liksutov, Deputy Mayor of Moscow for Transport.
... and more World Cup Facts
1. During the tournament, passenger flow in the metro increased by almost 300,000 passengers per day. This practically equals the population of Saransk, the smallest among the cities hosting the 2018 World Cup.
2. There were determined free-trip record holders – since the start of the World Cup, the most active journalist had used the metro 216 times, the most active volunteer 214 times, and the most active fan 157 times.
3. That is, on average, volunteers, journalists, and fans took the metro around seven times a day.
4. Moscow was the first city in the world to launch live broadcasts of the matches in the metro. Over 60 matches were watched in real time by 20 million passengers. This is almost five times the population of Croatia, the runner-up of the 2018 World Cup. No one will break this record for many more years.
5. During the World Cup, staff at the Live Communication information desks gave tourists and fans over 30,000 bottles of water free of charge. This amount is enough to water one football field.
6. Fans from the Great Britain, Germany, and Latvia were the most responsible ones in planning trips around Moscow. They were the ones who most often visited special section of the Unified Transport Portal.
7. Shuttle buses were very popular among fans. On average, a bus was fill up in one minute after the games.
8. Volunteers and shuttle bus drivers noted that Mexican, Brazilian, and Portuguese fans were the loudest. They begin warming up their voices in transport before the games, and after their national teams win, the volume of the singing goes up.
9. Mexican fans were so impressed by the carefulness and driving skills of one of the Mosgortrans drivers that they gave him a sombrero.
10. The World Cup and the massive influx of tourists into the city did not affect the traffic. The average congestion level in the evening rush hour was five points, and the maximum level of seven points was recorded only three times during the World Cup time.
SOURCE: MOSCOW TRANSPORT NEWS WEEKLY
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